My new site has now been completely updated and transferred. : All links below will now direct you to my new site |
1. My personal guarantee is as simple as: Love it or Return It. for a full refund.
I know you cannot get a better buy for your money and no matter how much a bargain it is - it's useless if it does not meet your needs or expectations.
2. If within 2 weeks the mattress is not up to expectations then call me and I will arrange to have it collected and refund you in full
I understand that the mattress will be out of the original packaging and that it will be used and so forth. It does not matter. Although, in obvious fairness, it must not not be damaged or soiled.
If you are not happy with the product or it has not come up to , or indeed exceeded expectations, then I will re-assess my description to see exactly what has gone wrong.
3. My customer service and customer care is the absolute best and you will always have direct contact with me if you need something sorted out.
I treat my customers as I would like to be treated by any retailer. If something goes wrong then it is only right that amends are made - quickly and with diligence.
I love my work and thoroughly enjoy what I do for a living. I do not have to lie or cheat to make a sale. My reputation as being an honest and trustworthy trader is worth more to me than a few quid or the cost of a returned mattress.
4. All mattresses come with a manufacturers standard guarantee/warranty of 12 months against faulty workmanship. Void if mattress is unduly soiled / damaged.
In addition to this I will personally assess and investigate all complaints outside any warranty period. This will be based on fairness, common sense and sound judgement.
Who are you dealing with?
You are dealing with me , John - The Mobile Mattressman - a sole trader who has been trading ethically and successfully on the internet for over five years. Prior to that I have an additional seven years in the home furnishings industry. I know my stuff! Being a sole trader I have no associated costs that have to be added to the cost of your beds / mattresses such as showrooms, wages, rents, rates etc. I also work harder to provide a faultless customer service as well as to give you the best mattresses your money can buy. My referral record is excellent and I hope you will be recommending me to your family and friends.My prices may be low but this only reflects the low mark up on the beds, definitely NOT the quality. I also have time to speak to my customers direct and urge you to phone me on |
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CARD PAYMENTS - PRIVACY POLICY |
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Under no circumstances will I pass on personal information to any third party
Upon checkout you are given the option to pay Cash on Delivery. You will be required to input your delivery address details yourself. Alternatively, just phone me and I will take your order or answer any questions over the phone. |